Does it call 911 or a monitoring center?
No. When the button is pressed, the hub sounds an alarm at home and sends a push notification to the phones linked in the free Smart Life / Tuya app. It is not connected to 911 or any monitoring service.
Does it detect falls automatically?
No. The SOS button needs to be pressed by the person wearing it.
Is there a monthly fee?
No. App notifications are free. The Tuya platform offers optional SMS or phone-call alerts for an extra fee, depending on your region.
Do I get alerts when I'm away from home?
Yes. As long as the hub is plugged in and connected to Wi-Fi, and your phone has internet, you'll get the notification wherever you are.
Does the button work outside the house?
No. The buttons must be within range of the hub – about 50–100 ft indoors depending on walls and floors. For larger homes you can add a second hub.
What Wi-Fi do I need?
A 2.4GHz Wi-Fi network. 5GHz-only networks are not supported (most routers broadcast both).
How many people can receive alerts?
You can share the device with up to 20 family members or caregivers in the app.
Is the wristband waterproof?
The wristband is water-resistant and can be worn in the shower. The pendant is not water-resistant.
How long do the batteries last?
The buttons use a CR2032 coin battery that lasts 6+ months and is easy to replace. The hub plugs into the wall and has a backup battery for up to ~5 hours during a power cut.
How long does shipping take?
Orders are processed in 1–3 business days and usually delivered in 7–15 business days, with tracking. See our shipping page.